This is a staging environment for development purposes. Information here may be incomplete or inaccurate.
Overview
What is fulfillment
Fulfillment is the process that begins as soon as a raffle ends and a winner is drawn. It tracks the prize from the seller's hands to the winner's, and releases the seller's payout once delivery is confirmed. Sellers and winners can both follow progress and message each other on the fulfillment page.
For Sellers
What sellers need to do
Once your raffle ends, a fulfillment order is created automatically. Open it from the Fulfillments page and walk through the following steps.
Mark as preparing
Tell the winner you have started preparing the prize. This is the first signal that you are on it.
Ready for pickup or dispatched
If the winner is collecting in person, mark the prize as ready for pickup. Otherwise upload proof of postage and mark it as dispatched.
Use insured tracked delivery
You are fulfilling the prize on behalf of the platform and are responsible for it until delivery. Use a tracked, insured service. See the shipping and insurance guide for what we recommend.
Wait for confirmation
The winner confirms receipt on the fulfillment page. You will be notified the moment they do.
Get paid
Once delivery is confirmed, your payout is queued automatically. Payouts run weekly to your verified bank account.
For Winners
What winners need to do
When you win a raffle, the fulfillment order appears on your Fulfillments page. Here is what to expect.
Get notified
You will receive an email when the seller marks the prize as preparing, ready for pickup, or dispatched.
Receive the prize
Collect or accept delivery. Inspect the prize before confirming.
Confirm delivery
Open the fulfillment page and confirm receipt. This releases the seller's payout, so only confirm once you are happy with what you received.
Open a dispute
If something is wrong, open a dispute from the fulfillment page instead of confirming. An administrator will review and resolve it.
Automatic Safety Nets
What happens if delivery stalls
If a fulfillment order goes quiet, the platform steps in automatically so nobody is left waiting forever.
Day 14
Reminder sent to both seller and winner if delivery is not yet confirmed
Day 28
Final reminder sent. Time is running out for the seller to act
Day 30
Auto-dispute triggered. The fulfillment is paused for admin review
Resolution
Admin resolves the dispute. The seller is paid out, or the winner is compensated from the ticket pot
If You Cannot Fulfill
Cancelling a fulfillment
If for any reason you cannot deliver the prize, you can cancel the fulfillment from the fulfillment page. There is no penalty for cancelling, but you will not receive a payout.
Cancel from the fulfillment page
Open the fulfillment order, click cancel, and explain the reason. The winner sees this immediately.
Winner gets compensated
The winner automatically receives cash compensation from the ticket pot. They keep the value, you keep the item.
Pro Tip
Use the comments to keep a clear paper trail
Every fulfillment order has a comments section. Use it to share tracking numbers, delivery photos, collection times, and anything else that proves what happened. If a dispute is opened later, this is the evidence an admin will rely on.
Got a fulfillment to handle?
Open it from your Fulfillments page and walk through the steps.