This is a staging environment for development purposes. Information here may be incomplete or inaccurate.
This page is for general guidance only and may not reflect the latest terms. Shipping services, compensation limits, and insurance policies can change at any time. Always check directly with the provider before sending a prize.
Your Responsibility
You are responsible until delivery
When your raffle completes and a winner is drawn, the prize is your responsibility until it is successfully delivered or collected. If something goes wrong in transit and you do not have adequate cover, you bear the cost.
Your responsibility
You are fulfilling the prize on behalf of the platform and are responsible for it until the winner confirms delivery or collection. If the prize is lost or damaged, you bear the cost.
Insurance is not optional
Our terms require you to ensure appropriate insurance coverage. Without it, you bear the full cost of any loss or damage.
Proof matters
Always keep proof of postage, tracking numbers, and insurance documentation. You may need these if a dispute is opened.
Recommended
Royal Mail Special Delivery
For most prizes, Royal Mail Special Delivery Guaranteed is the best option. It includes tracking, a signature on delivery, and built-in compensation cover up to £2,500.
Compensation up to £2,500
You can choose compensation tiers up to £750 or up to £2,500 depending on your item's value. This covers the market value of the item if it is lost or damaged.
What compensation covers
Royal Mail compensates the actual cost to replace the item, not its retail or sentimental value. For raffle prizes, this means the item's market value up to the tier you selected.
Tracking and signature
Both services include end-to-end tracking and require the recipient to sign on delivery, giving you clear proof the item arrived.
Alternatives
Other tracked services
Other delivery services are available but most offer significantly lower compensation limits. Be aware of the gaps before choosing one.
Royal Mail Tracked 24/48
Offers tracking and delivery confirmation but compensation is limited to just £20. Not suitable for anything of real value.
Couriers (DPD, Evri, etc.)
Standard courier services typically offer low default compensation, often £20 to £50. Some offer optional enhanced cover at extra cost.
Check the small print
Always verify the compensation limit before sending. If the cover does not match the prize value, you are personally exposed for the difference.
High-Value Items
Independent parcel insurance
For prizes worth more than Royal Mail's £2,500 compensation limit, or if you want broader coverage, third-party parcel insurance providers can fill the gap.
Third-party providers
Companies like Parcelforce, Interparcel, and specialist insurers offer standalone parcel insurance for high-value shipments.
Cover above Royal Mail limits
If your prize is worth more than £2,500, independent insurance is the only way to fully protect yourself against loss or damage in transit.
Keep your documentation
Save your policy details, proof of value, and any correspondence. You will need these to make a claim or resolve a dispute.
In-Person Handover
Collection and pickup
If the winner is collecting the prize in person, insurance is not required but you still need to protect yourself with clear evidence of the handover.
Photo and video proof
Take photos or a short video of the prize being handed over. This is your primary evidence if a dispute arises.
Both parties sign off
Have the winner confirm receipt in the fulfillment page on the platform. A written acknowledgement at the point of handover also helps.
Use the comments
Add a comment to the fulfillment order confirming the collection took place, including the date, time, and any notes.
Got questions about fulfillment?
Check the FAQ or get in touch with our support team.